Paid Repair Service

The paid repair service can be used outside the statutory 2-year warranty and outside the optional, one-year limited S&B warranty, as well as in the event of self-inflicted damage. 

We do not provide loaner devices during the repair.

Do not attempt to repair the device yourself. 
► This poses a safety risk.

To initiate a repair or warranty claim within the warranty or optional warranty period, start an RMA.

You can also find detailed information under Repair Terms and Conditions on our website.

The paid repair includes:

• Repair of the reported fault
• Replacement of worn components (e.g., seals, screens)
• Basic cleaning and final factory inspection

Due to regulatory or political conditions, we are currently unable to offer repair services in the following countries:

• Brazil:
  A new resolution prohibits electric smoking and vaping products, which unfortunately also includes our devices.  
• Russia/Ukraine:
  Export/import restrictions prevent us from receiving or shipping repaired devices.  
• Australia:
  Repairs of household devices are no longer available due to national reforms. However, VAPORMED medical vaporizers are exempt and can continue to be supported through authorized pharmacies.

► Contact your original retailer if you are located in one of these countries.

The cost depends on the selected repair case, which you choose based on the defect (e.g., heating, electronics, air management). 

► If you accidentally purchase the wrong repair, our team will contact you to find the best solution.

Payment options:
►  Credit card (Visa, MasterCard, AmEx)
►  Bank transfer (account details will be provided)

To initiate a repair, the device must be registered through your customer account.
To register the device, you need the device's serial number and the invoice.

The exact device registration procedure is described here.

Also make sure that you are on the website corresponding to your country.

If your device is already registered or you have completed registration of your device and are logged in to your customer account, proceed as follows:

1. Select the defective device and click "Buy repair".
   
   
    
2. Select the defect case that best matches the defect of your device.
   (see "Defect Cases by Device" in the article below)
    
3. Select the serial number for which you want to purchase a repair and click "ADD TO CART".
   
   
    
4. Follow the instructions in the ordering process.

VOLCANO HYBRID

Keyword / Image	Fault description (examples)
Electronics	Bluetooth connection problems Device displays error code: bl 000 Display does not work Display is illegible
Heating	Device does not heat Device heats inconsistently Device does not reach the set temperature Device displays error code: ERR02r, ERR04n
Air Management	Bottom of housing is damaged No or insufficient airflow Air pump does not work Air pump is noisy
Housing (Top)	Top of housing is damaged or scratched Display is scratched

VOLCANO CLASSIC

Keyword / Image	Fault description (examples)
Switch	Switch is damaged Switch does not respond
Heating & Electronics	Device does not heat Device heats inconsistently Device does not reach the set temperature Loose heating unit
Air Management	Bottom of housing is damaged No or insufficient airflow Air pump does not work Air pump is noisy Power cord is defective
Housing (Top)	Housing is scratched or damaged

MIGHTY(+)
Flat fee for all types of defects

CRAFTY+
Flat fee for all types of defects

PLENTY
Flat fee for all types of defects