Shipping

Order Processing Time

• Orders are usually processed within 48 hours.
• Processing may take longer during peak times.

Delivery Times

• Standard delivery takes 2–10 business days, depending on the destination and courier.
• Express delivery is currently not available.

Shipping Notifications

• You will receive a shipping confirmation email with your tracking number once your order has been shipped.
• Check your spam folder if you have not received tracking information.

Track Your Order Via

► UPS 
► DHL  
► USPS 

Currently no shipping to:

• Argentina
• Belarus
• Hong Kong
• India
• Israel
• Kosovo
• Mexico
• Philippines
• Russia
• Samoa
• Taiwan
• Thailand
• Turkey
• Ukraine
• Vietnam

Due to political, trade, or regulatory restrictions. See our Terms and Conditions §4.

Special Cases:

• Australia: 
  Due to national regulations, household appliances cannot be delivered. Only medical devices via VAPORMED remain available.
• Netherlands:
  Distance selling of vaporizers is prohibited. Medical products from VAPORMED remain available through authorized pharmacies.
• Brazil:
  Devices cannot be exported to Brazil. Please check the online shop of a local Brazilian retailer instead.

If your country is not shown at checkout:

• Make sure you have selected the correct shop version (EU, US) via the country selector in the webshop footer.
• Use our shop finder to locate a local retailer if direct shipping is not available.

Shipping costs are calculated at checkout based on the order value and destination.

Free shipping (standard shipping) is available from a certain order value:

• Germany:
  free shipping from €50
   
• Benelux countries, Denmark, France, Austria, Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, and Italy:
  free shipping from €75
   
• Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, Portugal, United Kingdom, Norway, and Switzerland:
  free shipping from €100
   
• Orders from other third countries:
  free shipping from €150
   

• USA (Mainland U.S. only):
  free shipping from $60 (otherwise shipping costs $8)

  *Please note: These shipping conditions apply only to deliveries within the contiguous United States. Orders delivered to Puerto Rico, Guam, and other U.S. territories may be subject to additional shipping fees, customs duties, taxes, or import charges.

   

If your order value is below the specified amount, the following costs apply:

• Germany:
  €7 (standard) or €15 (express)
   
• Belgium, Netherlands, Luxembourg, Denmark, and France:
  €10 (standard) or €25 (express)
   
• Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, Italy, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, Portugal, and Austria:
  €15 (standard) or €35 (express)
   
• United Kingdom, Norway, and Switzerland:
  €35 (standard) or €50 (express)
   
• Other third countries:
  €50 (standard) or €75 (express)

For more information see Shipping Terms.

International customers may be subject to the following fees and duties:

• Customs processing fees
• Import duties
• Import VAT

These are based on:

• The import regulations of your country
• Product type (tariff number 851679)
• Value of goods
• Courier policies

Important:

• These fees are not included in the total amount of your order.
• We recommend contacting your local customs office for exact fees.