Shipping

Order Processing Time

• Orders are usually processed within 48 hours.
• Processing may take longer during peak times.

Delivery Times

• Standard delivery takes 2–10 business days, depending on the destination and courier.
• Express delivery is currently not available.

Shipping Notifications

• You will receive a shipping confirmation email with your tracking number once your order has been shipped.
• Check your spam folder if you have not received tracking information.

Track Your Order Via

► UPS 
► DHL  
► USPS 

Currently no shipping to:

• Argentina
• Belarus
• Hong Kong
• India
• Israel
• Kosovo
• Mexico
• Philippines
• Russia
• Samoa
• Taiwan
• Thailand
• Turkey
• Ukraine
• Vietnam

Due to political, trade, or regulatory restrictions. See our Terms and Conditions §4.

Special Cases:

• Australia: 
  Due to national regulations, household appliances cannot be delivered. Only medical devices via VAPORMED remain available.
• Netherlands:
  Distance selling of vaporizers is prohibited. Medical products from VAPORMED remain available through authorized pharmacies.
• Brazil:
  Devices cannot be exported to Brazil. Please check the online shop of a local Brazilian retailer instead.

If your country is not shown at checkout:

• Make sure you have selected the correct shop version (EU, US) via the country selector in the webshop footer.
• Use our shop finder to locate a local retailer if direct shipping is not available.

Shipping costs are calculated at checkout based on the order value and destination.

Free shipping (standard shipping) is available from a certain order value:

• Germany:
  free shipping from €50
   
• Benelux countries, Denmark, France, Austria, Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, and Italy:
  free shipping from €75
   
• Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, Portugal, United Kingdom, Norway, and Switzerland:
  free shipping from €100
   
• Orders from other third countries:
  free shipping from €150
   
• USA:
  free shipping from $60 (otherwise shipping costs $8)

If your order value is below the specified amount, the following costs apply:

• Germany:
  €7 (standard) or €15 (express)
   
• Belgium, Netherlands, Luxembourg, Denmark, and France:
  €10 (standard) or €25 (express)
   
• Poland, Czech Republic, Croatia, Slovenia, Slovakia, Finland, Monaco, Sweden, Italy, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary, Greece, Ireland, Spain, Portugal, and Austria:
  €15 (standard) or €35 (express)
   
• United Kingdom, Norway, and Switzerland:
  €35 (standard) or €50 (express)
   
• Other third countries:
  €50 (standard) or €75 (express)

For more information see Shipping Terms.

International customers may be subject to the following fees and duties:

• Customs processing fees
• Import duties
• Import VAT

These are based on:

• The import regulations of your country
• Product type (tariff number 851679)
• Value of goods
• Courier policies

Important:

• These fees are not included in the total amount of your order.
• We recommend contacting your local customs office for exact fees.